This page explains how to delete your account and associated data in any app published by Elizabeth LLC (Elizabeth Solutions) on the Apple App Store or Google Play. You can delete your account at any time, free of charge.
Option 1: Delete in the app
- Open the app and sign in.
- Go to Settings and then Account.
- Tap Delete account and confirm.
Your account is deactivated immediately and scheduled for permanent deletion.
Option 2: Request by email
- Send an email to owner@elizabethsolutions.com from the email address linked to your account.
- Use the subject line Account deletion request.
- Include the name of the app and your username or account email.
We will confirm your request within 7 days and complete the deletion within 30 days. We may ask you to verify that you own the account before we delete it.
What we delete
- your account profile (email address, name or username, password hash);
- content you created or uploaded in the app;
- usage and diagnostic data linked to your account;
- support correspondence linked to your account, unless needed to resolve an open request.
What we keep, and for how long
- Transaction records (transaction ID, product, date, amount): kept as required by tax and accounting law, generally up to 7 years.
- Backups: deleted data is purged from backups within 90 days.
- Aggregated or anonymized data that no longer identifies you may be kept.
- Data we must keep to comply with a legal obligation or to establish or defend legal claims.
Delete some data without deleting your account
You can ask us to delete specific data (for example, certain content or diagnostic data) without deleting your account. Email owner@elizabethsolutions.com with the subject Data deletion request and describe what you want deleted.
Subscriptions
Deleting your account does not cancel an active subscription. Cancel it first in the App Store or Google Play, as described on our Support page.